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Q: What is the status of my order?
A: Your order status will be available 24 hours after your order has been placed, by simply clicking on the "My Account" link at the top right corner of every page of our site. From there, you will be able to view information about your order.
Q: How do I change or cancel my order?
A: Please contact our Customer Service Department immediately if you need to change your order. Please be advised that some orders are shipped very soon after placement; it will not always be possible to make changes.
Q: Is it safe to use my credit card on your site?
A: Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.
Q: Is it safe to use my debit card online?
A: Yes. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, Discover, American Express, and PayPal for all orders.
Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
A: Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment.
Q: Do you do back orders?
A: tableBLISS does not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock items will be cancelled unless a replacement item is requested.
Q: Do you have a catalog?
A: Currently, we have a 'virtual' catalog. Our entire product line is online; we do not have a physical catalog. For wholesale opportunities, we invite you to contact our vendors directly.
Q: Do you offer gift certificates and/or gift cards?
A: No. tableBLISS currently does not have a gift card program.
Q: What are cookies? Do I need to enable cookies on my browser to shop?
A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features on our site.
• Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your tableBLISS account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended.
Q: Do you charge sales tax on any item?
Sales tax will be added to all orders being sent to California. Shipments to California are subject to 9.75% sales tax.
Q: Do you match your own prices if an item goes on sale after my purchase?
A: Yes, if an item you order from tableBLISS goes on sale within 7 days of your original purchase, please contact us and we will refund the difference.
Q: What is PayPal?
PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.
Q: How do I sign up for PayPal?
You can sign up for a PayPal account by going to https://www.paypal.com.
Q: How do I use a Paypal payment option?
Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the tableBLISS web site.
Q: What do I do if I have questions about my PayPal account?
You may contact PayPal customer service by calling 888-221-1161 or go to https://www.paypal.com for support and additional information.
Q: How is billing done for PayPal?
Customers who sign up for a PayPal account must sign a Billing Agreement which will authorize the merchant to take out their payments directly from their PayPal account. Only then can the customer be able to control how to pay for their purchases. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.
Q: When are funds transferred out of my PayPal account for my order?
PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.
Q: What are your shipping policies?
A: Please see our SHIPPING & RETURNS Page.
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