FREE SHIPPING ON ALL ORDERS OVER $200                              See our [Shipping Policies]

FREE SHIPPING
 

Customer Service

Customer Service
Thank you for shopping online with tableBLISS. We want you to have an enjoyable shopping experience and anticipate your questions and feedback. Please use the Contact Us form and we will get back to you as soon as we can. 

Shipping & Delivery
All orders will be shipped within 1 - 10 business days after your order is received. If for some unforeseen reason we do not expect to fulfill the order within 10 business days, we will notify you promptly. You may at that time decide to maintain your order on file, or you may cancel the order. Orders that cannot be filled within 90 days will be canceled. If we have any concerns with your order fulfillment we will contact you immediately by email. Items ordered together may not be shipped together. Your credit card will be charged for an item /order on the day it is shipped. 

tableBLISS ships all packages in the continental United States via UPS. Please allow an additional 7 - 10 business days for standard ground delivery. UPS will not deliver to a Post Office Box; therefore all packages must be shipped to a street address within the continental United States. 

Shipping Charges (per shipping address) 
Shipping Charges are calculated based on weight and current UPS consumer rates. 
Orders over $200.00 qualify for FREE shipping within the Continental USA. *Does not apply for Wholesale items.

Transit Time
Shipments are made by UPS, FedEx or mail from our warehouse in Southern California. The below diagram show the typical transit time by UPS and should be used as an estimate only. Please note that times provided by FedEx and UPS are based on business days and do not include Saturdays or Sundays. 
We ship most orders via United Parcel Service unless otherwise requested. We strive to ship within two business days, so please note that it may take 24 – 48 hours from when you place your orders for us to process, package and ship it. Sometimes a delay will occur if we are out of stock and someone from our staff will contact you promptly. 
UPS does not deliver on the weekends unless you order special Saturday delivery at extra cost. Please contact us to arrange this. 
You can email us at order@tableBLISS.com or call 530-2-TBLISS Monday through Friday 9:00 a.m. - 5:00 p.m. Pacific Standard Time.  Please note, all voice mails wil be answered by email. 

Sales Tax
All orders shipped within California are subject to sales tax of 9.75% on applicable items. 

Privacy & Security
Please visit our Privacy Policy for more details.

Returns & Replacements
Return Policy
If that rare occasion arises where you feel you must return an item, you may return it to tableBLISS via mail, Fedex, or UPS at your own cost. If you are not please with your order, please notify us within 7 days that you are planning a return (an email is sufficient). Returns received without notification are subject to a $25.00 processing fee. Returns of items purchased must be received within 30 days of the original ship date. All merchandise must be returned in its original package and in saleable condition. Upon receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Regrettably we do not offer returns on Limited Edition or Outlet (Sale) merchandise. 

Damaged Merchandise
All merchandise is inspected prior to shipping. Unfortunately, despite our best efforts, some merchandise may arrive to you damaged. Please inspect your package when you receive it from the shipper. If breakage occurs, please contact us within 24 hours of receiving the package and we will do our best to help you resolve the issue. Make sure that you keep all packaging (boxes, shipping labels, peanuts, etc...) initially, as the shipper may come to inspect the package. You may also call the shipper directly. UPS can be reached at 1-800-742-5877. FedEx can be reached at 1-800-463-3339. Please also review UPS’ Terms & Conditions andFedEx Terms & Conditions.

Ordering
Q: What is the status of my order?
A: Your order status will be available 24 hours after your order has been placed, by simply clicking on the "My Account" link at the top right corner of every page of our site. From there, you will be able to view information about your order. 

Q: How do I change or cancel my order? 
A: Please contact our Customer Service Department immediately in writing if you need to change your order.  Email should be sent to order@tablebliss.com.  Please be advised that some orders are shipped very soon after placement; it will not always be possible to make changes.  Once the order has shipped, it cannot be canceled.  
Q: Do you do back orders? 
A: tableBLISS does not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock items will be cancelled unless a replacement item is requested. 

Q: Do you have a catalog? 
A: Currently, we have a 'virtual' catalog. Our entire product line is online; we do not have a physical catalog. For wholesale opportunities, we invite you to contact our vendors directly. 

Q: Do you offer gift certificates and/or gift cards? 
A: No. tableBLISS currently does not have a gift card program. 

Payment, Pricing & Promotions
Q: Is it safe to use my credit card on your site? 
A: Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet. 

Q: Is it safe to use my debit card online? 
A: Yes. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided. 

Q: What forms of payment do you accept? 
A: We currently accept Visa, MasterCard, Discover, American Express, and PayPal for all orders. 

Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong? 
A: Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment. 

Q: What are cookies? Do I need to enable cookies on my browser to shop? 
A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites. You need to enable cookies on your browser to enjoy all the shopping features on our site. 

•     Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your tableBLISSaccount information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. 

Q: Do you charge sales tax on any item? 
Sales tax will be added to all orders being sent to California. Shipments to California are subject to 9.75% sales tax. 

Q: Do you match your own prices if an item goes on sale after my purchase? 
A: Yes, if an item you order from tableBLISS goes on sale within 7 days of your original purchase, please contact us and we will refund the difference. 
Q: What is PayPal? 
PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant. 

Q: How do I sign up for PayPal? 
You can sign up for a PayPal account by going to https://www.paypal.com. 

Q: How do I use a Paypal payment option? 
Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to thetableBLISS web site. 

Q: What do I do if I have questions about my PayPal account? 
You may contact PayPal customer service by calling 888-221-1161 or go to https://www.paypal.com for support and additional information. 

Q: How is billing done for PayPal? 
Customers who sign up for a PayPal account must sign a Billing Agreement which will authorize the merchant to take out their payments directly from their PayPal account. Only then can the customer be able to control how to pay for their purchases. For detailed information, customers can contact PayPal customer service by calling 888-221-1161. 

Q: When are funds transferred out of my PayPal account for my order? 
PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling 888-221-1161. 

Viewing Orders
When placing an order, be sure to sign up for an account with our site. This way, you can view your orders at any time just by going to your Account Page and clicking on the "My Orders" tab on the left.
Updating Account Information
Update your account information at any time by going to your Account Page and clicking on the "Account Information" tab on the left.